SHIPPING & RETURNS
SHIPPING AND HANDLING
US and Canada Shipping
We’re happy to offer free shipping on all orders to Canada and the United States (excl. Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S Virgin Islands) and Canada.
- UPS Ground Service / 2-5 business days / FREE
- UPS 2 Day Service / 2 business days / $19
- Other US Territories / UPS Ground Service / 5-10 business days / $35
All orders will be processed and shipped no later than the business day following the order date. Any order placed on Saturday, Sunday or Holiday will processed the next business day. Customer service will reach out via email if any item(s) are unavailable.
Kindly note that we do not ship to P.O boxes.
As soon as we process your order and your package leave the warehouse, you will receive a shipping confirmation including a tracking number from us. If you have any questions or concerns please contact us through the contact link on our website.
Lost or stolen package
In the unfortunate incident that you are not able to locate your delivered package, then please reach out to us soon as possible via email to firstname.lastname@example.org
Twenty offers worldwide shipping for all our products. Please note that international orders cannot be returned for any reason. For exchanges the customer will be required to pay for return shipping as well as the second outbound shipping. Any orders designated for shipment to countries outside of the U.S are subject to taxes, brokerage fees, custom duties and fees levied by the destination country ‘’Import Fees’’.
The customer is responsible for all customs, duties, taxes and fees upon delivery.
Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs for international shipments.
- International Zone I / UPS Economy International / 50$
- International Zone II / UPS Economy International / 80$
- USA/Canada - Full refund - 30 days excl. original and return shipping charges. Please note that all sale items are a final sale.
- International - Unfortunately we cannot accept returns for any reason for international orders.
Please reach out to us via email to email@example.com to request a return label and get more details regarding the return process.
All products can be returned within 30 days of the original purchase date and a full refund will be issued. Please allow for up to 10 business days for the funds to show up in your account or credit card statement.
All products must be in original condition including all the tags and any other material that was sent with the order, such as bags and promotional items. If the returned items are not considered in perfect condition or have been worn or in some way altered we reserve the right to reject a return. All sale items are final sales and will be highlighted as such.
We recommend you place your new order first in order make sure your exchange items is available. Once we receive your returned item, we will refund you in full of course. The same policies as for returns apply.
You can always contact our customer service team at firstname.lastname@example.org for any questions regarding sizing, colors or any other questions you may have. Nonetheless if something should not fit you as expected you can of course return or exchange it within 30 days from the purchase.